Suntrust Bank Hickory Park Branch
11201 Nuckols Road, Glen Allen, VA 23059
Twin Hickory LocationGet Directions
Suntrust Bank Branch Customer Reviews
Reviewed By Bubba Feb 27, 2017
Incompetent Manager and Bank
Upon using the drive through for a deposit, the bank gave away my debit card to a customer inside the bank. That customer had left the premises in the 10 minutes it took the teller to process a simple deposit. I was told to drive around to the front. With two kids and a dog in the car, I waited and no one came out to talk to me. So I took my kids into the bank, and spoke to the awful branch manager who is a smooth talker. He assured me that the other customer was on his way back, and if I could wait around a little longer then I could get my card back. After waiting around another 10-15 minutes, I had to get going. I told Mr. Manager to cancel my existing card and issue a new one. He said that someone from Suntrust would be calling me as well about my bad experience. 5 business days later: no call and no new card. I call 1-800 Suntrust, and find out my card was never cancelled! Mr Mismanager never had my old card cancelled, and never had anyone call me. Upon looking at other websites that review banks, it appears that the Hickory Park Suntrust has a history of problems with tellers and the incompetent manager. Needless to say, I will no longer be banking with Suntrust since I can not trust them. The manager is horrible at the Hickory Park location.Thank you for your feedback Is this review helpful?