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B+ MyBankTracker Rating

Suntrust Bank Laburnom Branch

14 N Laburnum Avenue, Richmond, VA 23223

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Branch Phone Number 804-226-7306

Suntrust Bank Branch Customer Reviews

2 out of 5 stars
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  •  
    AH
    Reviewed By Alexandria H. May 13, 2013

    Really? Just really?

    I was excited to open a Suntrust account, because I'm unemployed and very low on cash so their EZ Checking account was a great option - no fees. I opened the account without a problem. Through an unfortunate event, I got a bad check, which I tried to deposit. It bounced. A hold was placed (initially on just the check funds, then the whole account). Someone keyed it in wrong, so it was like they were trying to take out the check twice to clear it up, leaving me a large negative balance. Finally that was straightened out. A day or two later, I go to use my card - the hold is back on my account, and they are closing my account without warning. even though the day they made the decision to close it, I talked to 2 separate people from the bank who looked at my account and didn't mention anything about that. They were even talking about crediting back a fee that they took out. Even when I spoke to someone on Saturday, she just said I had a hold, but did not say why.
    "Bank policy" or not, what happened to communicating with the customer or the customer coming first?

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