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Umpqua Bank Cultural District Branch

1241 Sw 10th Ave, Portland, OR 97205

Southwest Portland Location

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Lobby Hours
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Drive-Up Hours
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Branch Phone Number 503-288-5650

Umpqua Bank Branch Customer Reviews

2 out of 5 stars
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    SH
    Reviewed By Scott H. Jul 24, 2012

    It Used To Be Great!

    Umpqua bank is a great bank as long as you don't have any problems with your account. This is where there customer service falls apart. I had several unauthorized charges on my bank account, which they helped reverse nsf charges with these, but because this left my account in a negative balance, i removed my auto-deposit until the problem was cleared up. I tried to stop an automatic payment to one of my creditors but they applied it to this bank anyway.

    As soon as i saw that that had happened, i made a deposit in the atm the same day, but customer service as well as bank branches declared it didn't matter because the deposit was made after 3 pm. I showed that i had made every attempt possible to rectify the situation but they really don't care. They then started charging my account $7/day for every day it was overdrawn. Fortunately i was able to make arrangements with other creditors so i could get the money to close my account. If umpqua would've had their way, they would've charged me $7/day for two weeks, for a total of $98.

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