Umpqua Bank Cultural District Branch
1241 Sw 10th Ave, Portland, OR 97205
Southwest Portland LocationGet Directions
Umpqua Bank Branch Customer Reviews
Reviewed By Scott H. Jul 24, 2012
It Used To Be Great!
Umpqua bank is a great bank as long as you don't have any problems with your account. This is where there customer service falls apart. I had several unauthorized charges on my bank account, which they helped reverse nsf charges with these, but because this left my account in a negative balance, i removed my auto-deposit until the problem was cleared up. I tried to stop an automatic payment to one of my creditors but they applied it to this bank anyway.
As soon as i saw that that had happened, i made a deposit in the atm the same day, but customer service as well as bank branches declared it didn't matter because the deposit was made after 3 pm. I showed that i had made every attempt possible to rectify the situation but they really don't care. They then started charging my account $7/day for every day it was overdrawn. Fortunately i was able to make arrangements with other creditors so i could get the money to close my account. If umpqua would've had their way, they would've charged me $7/day for two weeks, for a total of $98.Thank you for your feedback Is this review helpful?