Woodforest National Bank Cypress Market Branch
13742 N. Eldridge Parkway, Cypress, TX 77429
North Eldridge Parkway Twelve LocationGet Directions
Woodforest National Bank Branch Customer Reviews
Reviewed By lesherron Feb 25, 2014
Ugh!! WF Phishing Trip Goes Wrong
I love WF's physical banks and people. I have always had trouble when I call their 877 number. I received an e-mail alerting me my account PW had been changed. Since I had not changed it I was concerned, waited for 10-12 minutes patiently to be told that was not from them. Five minutes later, OOPS! That is from us but it wasn't you on the account who changed their PW.
What? Someone else has a profile on my account? YUP. Help me, who is it?? We cannot tell you that. Ugh. So, you care enough to send me an e-mail but not to help me out when I call you?
The worst part? The part that really hurts? I've banked with WF since 1999, both personal and business but that didn't seem to matter.Thank you for your feedback Is this review helpful?
Woodforest National BankReplied on Apr 23, 2014
We apologize for such a difficult experience. We would like to look further into your situation. If you’ll send an email with your contact information to SocialMedia@woodforest.com, we will get in touch with you ASAP.