B+ MyBankTracker Rating

Tiaa-cref Trust Company, Fsb

About Tiaa-cref Trust Company, Fsb

TIAA-CREF is a leading financial services organization with $440.7 billion in combined assets under management (as of 9/30/11). The firm is a leader in helping those in the academic, medical, cultural, governmental and research fields plan for and live in retirement.

Tiaa-cref Trust Company, Fsb logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Tiaa-cref Trust Company, Fsb Bank Customer Reviews

  • S
    Reviewed By Sogden1966 Apr 6, 2015

    Heloc

    I posted a negative review of Tiaa due to a very unfavorable experience I had attempting to obtain a home equity loan. Tiaa listened to my issues and due to the extraordinary efforts of Sara Bacheson and Theodore Page were able to correct the issues and close my loan in the nick of time. The level of professionalism and customer service displayed by the company and especially these two employees has changed my opinion because they made everything right. Kudos for a job well done! Sean Ogden

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  • M
    Reviewed By Michmitnu Apr 18, 2016

    Do not do any business with this company. They will hold your money for a very long time.

    My husband and I have been customer of TIAA-CREF for over 20 years. Last year, they offered online savings banking. We opened a joint savings account in July. In November, I could not log on. I called customer service (awful, ineffective) and heard that I had to create a new log on ID because they linked our IRA to Bank (why?). This March, I l logged on to get tax statement. I could not log on. I called again and was told that the logon site has been changed (why?). I logged on, but I was not able to get tax statement. I called again to hear that it is only available to PRIMARY Account holder. I was boiling mad and insisted that they mail it in express mail. After two horrible irrational nonsense experience, I determined to close the account. I opened a new online savings account at other institution. I logged on TIAA this morning, but I could not transfer fund. I was told that they allow only $5000 withdrawal per day, and 6 transactions per month. There is no limit transfer in, though.
    With that rule, our down payment fund will take over a year to transfer out. Their excuse is "to protect client?". I called a guy at higher up and told him that I want it be closed immediately and transfer fund back to external account linked. He said "that is not possible". He can cut the check mail it, though. I questioned him is that safer than transfer to the linked external account? I was boiling mad and called person who is in charge of our IRA and told him that we must sever all relation with TIAA. He and a person at banking office were on conference call. Bank guy said that check will be cut tomorrow and out in express mail. Another two day delay! I asked him that here is over 4 hour before your office is closed, why not cut today.
    Again, they are holding my money for no reason. Well, my persistent worked. I will get the check tomorrow. Still, I have to drive to bank to deposit. What a great online banking TIAA is offering.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A