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B+ MyBankTracker Rating

Chemical Bank Hudsonville Branch

4595-32nd Avenue, Hudsonville, MI 49426

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Branch Phone Number 616-588-3805

Chemical Bank Branch Customer Reviews

1 out of 5 stars
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    B
    Reviewed By Beth Sep 21, 2012

    Not So Great

    We have been with chemical bank ( previously byron bank) for 5 years. We have increasing problems with their on line banking system. Things will be in pending one day then disappear and the amount of the transaction will be back into our account and then it will show up the next day in cleared. The balance fluctuate for no apparent reason. We bank with a big bank and i can say i have never had that issue. Also if you have a transaction in pending and it is causing your account to be over drawn we were told that as long as it is pending you can get your money in the. Not so we were later told by someone else.

    They never seem to know what is going on when you call. We waited 24 hours to receive a call back from a manger because of one of the above issues. Their on line banking system this last weekend posted double transactions to everyones account. Meaning double deposits and withdraws. And of course this all happened over the weekend and was not fixed til monday morning. We are in the process of moving banks. I would not recommend them to anyone. The customer service in the branches are ok but the on line stuff is incredibly confusing and quite honestly screwd up. Local might be

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