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Chemical Bank Hudsonville Branch

4595-32nd Avenue, Hudsonville, MI 49426

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Branch Phone Number 616-588-3805

Chemical Bank Branch Customer Reviews

1 out of 5 stars
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  •  
    Reviewed By D73t Apr 23, 2018

    Meh...

    I have a mortgage with them that is serviced with another company. It's a compete shit show between them. They refuse to help me while the other company ruined my credit. I won't ever do business with either of these two companies again, and neither should you.

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  •  
    Reviewed By LoveOfMyLife Feb 14, 2018

    WORST BANK EVER

    If I could give a zero star rating I would. This is absolutely the worst bank Ive dealt with. It is the only bank within 20 miles from me. I was through Talmer Bank before Chemical bought it out. I loved Talmer but since then its went downhill. I was charged for NS fees when I had the money in my account and then when I left a message for the branch manager I NEVER got a response back, terrible service. I will definitely be closing my account and going to a different bank. Ive heard awful things of this bank before which was why I didnt go through them in the first place and then was pretty much forced into it. Another incident that occurred was I told them multiple times, I went into the bank, that I DO NOT want any money being automatically drawn off my debit card if the money is not in my account currently. A numerous amount of times it still had been pulled off putting me at a negative balance. And Id keep going in and itd keep happening because they never changed it even though I SIGNED a paper stating that it would not go through.. the last incident that happened was I deposited a decent amount of money went to the store, my total came up to about $30 and my card DECLINED when they just put the money in my account and gave me my deposit slip stating how much was in my account. I do not recommend this bank, its worthless and most of the employees/managers are awful to deal with. Like I said before, I am definitely closing this account and opening a new one with a much better bank.

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  •  
    Reviewed By Lonnie_Bee Jan 7, 2018

    Heartless cheaters

    My son had a savings and checking account at your bank for over ten years. On November 1, 2017, he was diagnosed with a cancerous brain tumor and shortly thereafter underwent surgery where his memories of most of his life were lost - including where he did his banking. I did not know what bank he used so, when I got the November bank statement in late December, I went to the branch office in Brighton, MI (his account was in Mt Clemens) and spoke to Lisa about closing the account as there was no income coming into the bank. In addition, I asked that all electronic payments be stopped. Lisa contacted the Mt Clemens branch and discovered that the bank continued to send multiple electronic payments even tho there were no deposits to cover the payments. In addition, the bank charged $32 for each check issued when there were non sufficient funds. As you would expect, the charges multiplied exponentially as checks bounced. Lisa was told to shut down the account but said, if I was added as the financial DPOA to his account, all the non sufficient charges would be reversed. I was not told that the impact of this step would be to open the account and continue to send out checks without the moneys to cover the checks. When I contacted Lisa via email to determine if the accounts were closed, Lisa acted as if I had never requested to close the account and said I had to complete a form to do so. After receiving the form via email, I completed it and returned it to Lisa on the same day with the reminder that the account needed to be closed ASAP. On 1/2/18, when I visited Lisa at the Brighton branch, imagine my surprise to discover the account was still open and issuing bouncing checks like confetti. Again, Lisa said she would close the account. On 1/4/18, a crazed person from the Mt Clemens branch called me to blame me for the account not being closed. The next day, Lisa claimed the account would be closed and she would issue me a check for $700 which was a huge drop from the original $2,000+ that was in his checking and savings. Between the $32 penalties and continuing to issue checks long after the account should have been closed, Chemical Bank took a nice chunk of change from my son's account and left me with a minuscule amount of money for his death and burial. I would never recommend this bank ever to anyone.

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  •  
    Reviewed By Lonnie_Bee Jan 7, 2018

    Heartless cheaters

    My son had a savings and checking account at your bank for over ten years. On November 1, 2017, he was diagnosed with a cancerous brain tumor and shortly thereafter underwent surgery where his memories of most of his life were lost - including where he did his banking. I did not know what bank he used so, when I got the November bank statement in late December, I went to the branch office in Brighton, MI (his account was in Mt Clemens) and spoke to Lisa about closing the account as there was no income coming into the bank. In addition, I asked that all electronic payments be stopped. Lisa contacted the Mt Clemens branch and discovered that the bank continued to send multiple electronic payments even tho there were no deposits to cover the payments. In addition, the bank charged $32 for each check issued when there were non sufficient funds. As you would expect, the charges multiplied exponentially as checks bounced. Lisa was told to shut down the account but said, if I was added as the financial DPOA to his account, all the non sufficient charges would be reversed. I was not told that the impact of this step would be to open the account and continue to send out checks without the moneys to cover the checks. When I contacted Lisa via email to determine if the accounts were closed, Lisa acted as if I had never requested to close the account and said I had to complete a form to do so. After receiving the form via email, I completed it and returned it to Lisa on the same day with the reminder that the account needed to be closed ASAP. On 1/2/18, when I visited Lisa at the Brighton branch, imagine my surprise to discover the account was still open and issuing bouncing checks like confetti. Again, Lisa said she would close the account. On 1/4/18, a crazed person from the Mt Clemens branch called me to blame me for the account not being closed. The next day, Lisa claimed the account would be closed and she would issue me a check for $700 which was a huge drop from the original $2,000+ that was in his checking and savings. Between the $32 penalties and continuing to issue checks long after the account should have been closed, Chemical Bank took a nice chunk of change from my son's account and left me with a minuscule amount of money for his death and burial. I would never recommend this bank ever to anyone.

    Continue reading...
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  •  
    Reviewed By Mazer Jul 6, 2017

    0 Customer Service

    We got a mortgage through this bank on the recommendation of the relators we worked with. That was a terrible choice. The main loan officer was decent, but almost all of the paperwork was handled by his underlings who repeatedly requested the same documents be sent that we had already sent and sent back documents with the wrong numbers and amounts. They blamed the title service group for their mistakes even though the documents and numbers from the title company never changed.

    Once we had the mortgage they turned around and sold it to Fannie Mae within two weeks of closing. We hadn't even made a payment yet and they were already dumping us onto Fannie so they could sell a mortgage to the next sucker. Call me crazy but I'd like a bank that actually wants to work with their customers, not acts as a cut rate clearing house for quick turn around loans.

    Their online system is horrendous. You have one site that you create an account with to apply for a mortgage and to receiver your correspondence with them and so forth. Then after you get the mortgage you have to make a new account on a completely different site. After you set up this account is takes them 5 days or more to allow you access to it. Then, when you finally do have access you can get to a stripped down page that looks like it was coded on a very tight budget that has your account info, but doesn't let you actually do anything. You can't pay your bill online or do anything more than just look at the information you already know.

    If you try to pay your bill it just says "you don't have a transfer account." That's it, nothing about how to set up such an account. I assume it means "we don't provide this basic building block of modern commerce unless you sign up for our terrible checking account services" but it doesn't even say that. Just an error with no means to remedy it.Their FAQ must be a literal joke. It's literally just this question and the answer:

    "What is the difference between the current balance and the available balance?"

    Nothing else!

    I sent them ANOTHER e-mail asking for them to lay out in detailed steps how a person can pay their mortgage online. We'll see if they ever find the time to get back to me... Even if they do I'll be shocked if it's an answer to my question and not just a copy paste form response.

    Continue reading...
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  •  
    Reviewed By DavidGlen Jul 12, 2016

    Good as long as they are recieving your money.

    I got a loan through Chemical Bank a few years back and thought nothing of it at the time.
    I paid my Monthly payments on time always and so when I thought it was time to pay off my loan I looked online to see what the final sum would be.
    I then called the bank to make sure that the sum I read online would be sufficient to pay off the loan.
    On the phone I was given a corrected sum that included any interests that had accumulated in the meantime which was about $50 higher than the sum shown online.
    I then sent them a check for that amount plus an extra $15 in case there should be more interest in the meantime. With the personal note that I was closing my account and this was payment in Full.
    I waited from the 25th of April when they cashed the check, until the 19th of May to hear from them, after not hearing from the bank I looked online to see if there should be some notice or a comment, after not being able access the online account, (it had been closed), I then called the bank and was told that I still owed them a little over $22.
    I asked them if they were going to charge interest on that as well and their answer was probably.
    I told the lady that I was sending a check for $100 and that if it did not cover the cost I would send a lawyer as my next step.
    Approx. 10 days later I received a check for the overpaid amount and a letter congratulating me on paying off my loan.
    Worthless in Iowa as you must have a signed and notarized release of lien from the bank, so again I called the bank and explained that I need a notarized release of lien! I was told that the bank always leaves the account lay five weeks after being paid off to make sure the check does not bounce, and that I would be receiving a release of lien in the mail.
    Talking to the supervisor don’t help either because she is uncooperative.
    Funny is that when I paid off my wife’s car I had the lien release in the mail a week later by “a different bank”.
    Needless to say I will never do business with the chemical bank again.

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By Lonnie_Bee Jan 7, 2018

    Heartless cheaters

    My son had a savings and checking account at your bank for over ten years. On November 1, 2017, he was diagnosed with a cancerous brain tumor and shortly thereafter underwent surgery where his memories of most of his life were lost - including where he did his banking. I did not know what bank he used so, when I got the November bank statement in late December, I went to the branch office in Brighton, MI (his account was in Mt Clemens) and spoke to Lisa about closing the account as there was no income coming into the bank. In addition, I asked that all electronic payments be stopped. Lisa contacted the Mt Clemens branch and discovered that the bank continued to send multiple electronic payments even tho there were no deposits to cover the payments. In addition, the bank charged $32 for each check issued when there were non sufficient funds. As you would expect, the charges multiplied exponentially as checks bounced. Lisa was told to shut down the account but said, if I was added as the financial DPOA to his account, all the non sufficient charges would be reversed. I was not told that the impact of this step would be to open the account and continue to send out checks without the moneys to cover the checks. When I contacted Lisa via email to determine if the accounts were closed, Lisa acted as if I had never requested to close the account and said I had to complete a form to do so. After receiving the form via email, I completed it and returned it to Lisa on the same day with the reminder that the account needed to be closed ASAP. On 1/2/18, when I visited Lisa at the Brighton branch, imagine my surprise to discover the account was still open and issuing bouncing checks like confetti. Again, Lisa said she would close the account. On 1/4/18, a crazed person from the Mt Clemens branch called me to blame me for the account not being closed. The next day, Lisa claimed the account would be closed and she would issue me a check for $700 which was a huge drop from the original $2,000+ that was in his checking and savings. Between the $32 penalties and continuing to issue checks long after the account should have been closed, Chemical Bank took a nice chunk of change from my son's account and left me with a minuscule amount of money for his death and burial. I would never recommend this bank ever to anyone.

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By D73t Apr 23, 2018

    Meh...

    I have a mortgage with them that is serviced with another company. It's a compete shit show between them. They refuse to help me while the other company ruined my credit. I won't ever do business with either of these two companies again, and neither should you.

    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By Mazer Jul 6, 2017

    0 Customer Service

    We got a mortgage through this bank on the recommendation of the relators we worked with. That was a terrible choice. The main loan officer was decent, but almost all of the paperwork was handled by his underlings who repeatedly requested the same documents be sent that we had already sent and sent back documents with the wrong numbers and amounts. They blamed the title service group for their mistakes even though the documents and numbers from the title company never changed.

    Once we had the mortgage they turned around and sold it to Fannie Mae within two weeks of closing. We hadn't even made a payment yet and they were already dumping us onto Fannie so they could sell a mortgage to the next sucker. Call me crazy but I'd like a bank that actually wants to work with their customers, not acts as a cut rate clearing house for quick turn around loans.

    Their online system is horrendous. You have one site that you create an account with to apply for a mortgage and to receiver your correspondence with them and so forth. Then after you get the mortgage you have to make a new account on a completely different site. After you set up this account is takes them 5 days or more to allow you access to it. Then, when you finally do have access you can get to a stripped down page that looks like it was coded on a very tight budget that has your account info, but doesn't let you actually do anything. You can't pay your bill online or do anything more than just look at the information you already know.

    If you try to pay your bill it just says "you don't have a transfer account." That's it, nothing about how to set up such an account. I assume it means "we don't provide this basic building block of modern commerce unless you sign up for our terrible checking account services" but it doesn't even say that. Just an error with no means to remedy it.Their FAQ must be a literal joke. It's literally just this question and the answer:

    "What is the difference between the current balance and the available balance?"

    Nothing else!

    I sent them ANOTHER e-mail asking for them to lay out in detailed steps how a person can pay their mortgage online. We'll see if they ever find the time to get back to me... Even if they do I'll be shocked if it's an answer to my question and not just a copy paste form response.

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By D73t Apr 23, 2018

    Meh...

    I have a mortgage with them that is serviced with another company. It's a compete shit show between them. They refuse to help me while the other company ruined my credit. I won't ever do business with either of these two companies again, and neither should you.

    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By Wolvertan Dec 22, 2017

    Skip this bank

    Very disjointed and disorganized bank. The branch is ok, but its the corperate office thats the problem, which for me has lead to a very unnecessarily frustrating experience and i am happy to be done witj th altogether. I would suggest finding a.credit union or something that prides itaelf on customer service.

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  •  
    Reviewed By MikeJohn May 15, 2015

    Worst lending department in the state.

    First off let me say I have been active in banking and lending as a professional, residential and commercial, for over 20 years so I know the in's and outs of the industry.

    While recently attempting to conduct a simple and straight forward loan for business clients with perfect credit and 20 years in business, their "TEAM" from Traverse City engaged in fraud. FRAUD.
    I advised my client's to move their $400,000 a year in deposit's to a local Credit Union.
    They should be ashamed of themselves.

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  •  
    Reviewed By Summer99 Aug 19, 2014

    Be Careful

    Be careful with this bank. They will do whatever they can to charge you over draft fees even if you are not over drawn. Even if you prove to them that it was the banks error, they will not reverse them or credit you back. This bank charged me an nsf fee after a check cleared and i had over $100. 00 left remaining in my account. I have overdraft protection and they returned my check to the place i wrote it. Not only did i have an overdraft fee at the bank, but i also had a $25. 00 return fee from the place of business where they returned the check to that i had to pay. After sitting in a branch office for over an hour trying to convince one of the customer service reps, but they could not explain to me why i was charged this fee or why my overdraft protection must accidently turned off and then turned back on. But still yet would not reverse the charge from my account. No one in this bank knows what they are doing and there practices of billing you fees are a little leery. This bank is trying to go out of business. Credit unions are the way to go. I am switching and i have been with this bank since 1987. Only a 1 star for this bank and they do not even deserve that!!

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  •  
    Reviewed By RonH Apr 19, 2017

    Horrible experience

    As a Traverse City resident I was a life long customer of Northwestern Bank. As a NW Bank customer I was treated fairly and with respect. That all changed after Chemical Bank took over. I have a laundry list of egregious behavior on the part of Chemical Bank and their banking "practices". For anyone who is contemplating using Chemical Bank, I would say run as far and as fast as you can away from this "bank".

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  •  
    Reviewed By DavidGlen Jul 12, 2016

    Good as long as they are recieving your money.

    I got a loan through Chemical Bank a few years back and thought nothing of it at the time.
    I paid my Monthly payments on time always and so when I thought it was time to pay off my loan I looked online to see what the final sum would be.
    I then called the bank to make sure that the sum I read online would be sufficient to pay off the loan.
    On the phone I was given a corrected sum that included any interests that had accumulated in the meantime which was about $50 higher than the sum shown online.
    I then sent them a check for that amount plus an extra $15 in case there should be more interest in the meantime. With the personal note that I was closing my account and this was payment in Full.
    I waited from the 25th of April when they cashed the check, until the 19th of May to hear from them, after not hearing from the bank I looked online to see if there should be some notice or a comment, after not being able access the online account, (it had been closed), I then called the bank and was told that I still owed them a little over $22.
    I asked them if they were going to charge interest on that as well and their answer was probably.
    I told the lady that I was sending a check for $100 and that if it did not cover the cost I would send a lawyer as my next step.
    Approx. 10 days later I received a check for the overpaid amount and a letter congratulating me on paying off my loan.
    Worthless in Iowa as you must have a signed and notarized release of lien from the bank, so again I called the bank and explained that I need a notarized release of lien! I was told that the bank always leaves the account lay five weeks after being paid off to make sure the check does not bounce, and that I would be receiving a release of lien in the mail.
    Talking to the supervisor don’t help either because she is uncooperative.
    Funny is that when I paid off my wife’s car I had the lien release in the mail a week later by “a different bank”.
    Needless to say I will never do business with the chemical bank again.

    Continue reading...
    Thank you for your feedback Is this review helpful?