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B+ MyBankTracker Rating

Suntrust Bank Allen Avenue Branch

1801 West Broad Street, Richmond, VA 23220

Fan District Location

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Lobby Hours
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not available
Drive-Up Hours
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Branch Phone Number 804-213-3649

Suntrust Bank Branch Customer Reviews

1 out of 5 stars
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    Reviewed By Nick+Payne Dec 16, 2013

    I have been a business and personal account holder of several banks in my career. I have also worked for Wachovia Bank.

    Absolutely horrible customer service if you're not an account holder. I am not an account holder at SunTrust, but went by the branch at 1801 W. Broad Street Richmond VA 23220 to cash a check drawn on a SunTrust business checking account. After presenting my endorsed check and I.D. and speaking with two different tellers via CCTV in the drive-thru lane, I was told that I must come inside to cash the check, even though there were no cars/customers in either drive through line except for me. Treat someone like a criminal and you can be sure they will never do business with you. I absolutely hate this bank and will never, ever have a mortgage, checking, savings or car loan with SunTrust.

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